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Terrance Harris

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Latest activity by Terrance Harris
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    Terrance Harris created an article,

    Account locked out

    Account locked out If you are a Store Owner: You will need to click Forgot Password and you will receive an email with a new password. If you have questions, you can always contact Customer Care a...

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    Terrance Harris created an article,

    Troubleshooting an iOS Device

    Closing/Force Closing an App You can use this process to close/force close a single app or all apps running on the device. Double-click on the Home button on your iOS device.  This will show all ...

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    Terrance Harris created an article,

    SPRE_Mettler Scale Troubleshooting

    The Mettler Toledo scale integrates to the Silver Pro POS through a Lantronix XDirect serial adaptor. As with printers, the integration relies on the IP address of the Lantronix device for communic...

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    Terrance Harris created an article,

    Troubleshooting the Countertop Receipt Printer Model 310

    Troubleshooting the Countertop Receipt Printer Model 310 We're sorry you are having trouble with your countertop receipt printer.  Let's walk through each of these procedures to troubleshoot the...

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    Terrance Harris created an article,

    Troubleshooting the Bluetooth Bar Code Scanner

    Items Not Scanning Properly  in the POS App Verify the bar code has been entered correctly in the Back Office.  This includes entering all numbers on the bar code, including the leading check dig...

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    Terrance Harris created an article,

    Reset your password

    Reset your password If you have forgotten your password or need to reset it for any other reason, follow the steps below: Go to your back office login page at: http://mystore.ncrsilver.com Type in...

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    Terrance Harris created an article,

    Troubleshooting Your Wi-Fi Connection

    Troubleshooting Your Wi-Fi Connection The system works best with a Wi-Fi connection in your store.  We highly recommend that you use a Wi-Fi connection dedicated only for business, and that you e...

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    Terrance Harris created an article,

    Troubleshooting the Countertop Receipt Printer Model 350

    Troubleshooting the Countertop Receipt Printer Model 350 IMPORTANT:  Only one printer can be powered on at a time during setup.  Also, due to the nature of Bluetooth, multiple Bluetooth pri...

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    Terrance Harris created an article,

    Networking Troubleshooting Guide

                             Networking Troubleshooting Guide   Performing a Network Reset for a Printer At times, it may be necessary to perform a network reset for a printer. Turn off theprinter. Pr...

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    Terrance Harris created an article,

    Troubleshooting the Credit Card Reader

    Troubleshooting the Credit Card Reader We're sorry you are having trouble with your Credit Card Reader. MagTek manufactures the iDynamo Credit Card Reader that is used with the POS app.  It's imp...