Troubleshooting the Bluetooth Bar Code Scanner

Items Not Scanning Properly  in the POS App

• Verify the bar code has been entered correctly in the Back Office.  This includes entering all numbers on the bar code, including the leading check digit, manufacturer and item code, and trailing check digit in one string. (i.e. 123456789012).

The bar code scanner used with the POS app can read 1-D bar codes that are made up of alphanumeric characters only.  If you are having difficulty entering the bar codes for your items, you can use the POS app to dynamically scan the bar code for your item and enter the item details directly into the POS app.  On the next data sync, the POS app will push the new bar code to the Back Office.

• Verify the item has been downloaded from the Back Office to the POS.

  1. From the POS app Main Menu, tap the   icon in the upper-right corner of the screen to open the POS Settings screen.

  2. Tap View more details under Data sync.

3. Tap the Sync now button.

This feature is only available on the iOS platform.

On-Screen Keyboard Not Displaying when Using the Bar Code Scanner

If you are using the Bluetooth bar code scanner, and your POS device is not displaying the on-screen keyboard, you need to set the scanner back to the iOS mode.  To do this:

1. Power on the bar code scanner and scan the iOS Mode bar code on page 6 of the Quick Start Guide.

2. Confirm that the bar code scanner has reconnected with the iPad by going back to the Settings screen and tapping Bluetooth, and then. tapping Socket CHS once it appears.  The scanner will beep once to confirm the connection.

The scanner essentially operates in two modes -- the iOS mode (which we need for the POS app) and the Human Interface Device (HID) mode.  When the scanner is in the HID mode, the iPad "sees" it as a keyboard, so that is why the on-screen keyboard does not display.

Bar Code Scanner Connectivity Issues

1. Tap the Home button on your iOS device and then tap Settings.

2. Tap Bluetooth.

3. Tap the  for the bar code scanner and then tap Forget this Device.

4. Choose one of the methods below to complete a factory reset of the bar code scanner:

Method 1:  Using Button Sequences 

• Power on the bar code scanner

• Press and hold down the Trigger button and momentarily press the Power button (while still holding down the Trigger button).

• Wait 15 seconds until the bar code scanner beeps and then release the Trigger button. The bar code scanner will beep 5 times and power off. The next time you power on the bar code scanner, it will take longer than normal to be ready to pair and use after the factory reset.
   

Method 2:  Using the Factory Reset Bar Code (requires the Quick Start Guide) 

• Go to page 11 of the Quick Start Guide and scan the Factory Reset bar code on the bottom of page 11.

5. To reset the pairing between the bar code scanner and your iOS device, power on the bar code scanner.

6. Press and hold down the Trigger button and press the Power button until you hear a series of 3 tones and then release both buttons.  The bar code scanner will turn itself off.

7. Power on the bar code scanner again and scan the iOS Mode bar code on page 11 of the Quick Start Guide.

8. Go to your iOS device and tap Settings.

9. Tap Bluetooth.

10. Swipe Bluetooth to ON.  Any Bluetooth devices recognized by the device will be listed, including the Socket CHS.

11. Tap Socket CHS to finalize the connection.